Hermes Kelly 25 Nata Epsom 2023 B-stamp Gold Hardware

At Caviar & Chèvre, authenticity is paramount. We guarantee a seamless and enjoyable shopping experience with the assurance that every item we offer has passed rigorous inspection by professional authenticators and includes an authenticity card. In the unlikely event that any item purchased from us is proven to be counterfeit by a verified authority, we promise a hassle-free return and a full refund.

What payment options do you offer?

We welcome all major credit cards, with a service fee of 3% for card transactions and 3.5% for American Express.

To bypass these fees, you may opt for ACH or Wire bank transfer. Please use the discount code BANKPAY at checkout for bank transfers, and we will subsequently provide the required banking information. DO NOT use this discount code if using a credit card for purchase. If a credit card is used after applying this code, we will get in touch to address the payment discrepancy.

Can I place an item on hold with a deposit?

You can reserve an item with a non-refundable deposit. Payment plan reminders will be sent for the remaining balance. The item will be shipped once the full payment has been received.

Do you charge sales tax?

In compliance with legal requirements, we apply sales tax, automatically calculated based on the zip code of the shipping address and corresponding local tax laws.

Is it possible to cancel my order?

All sales are final. We advise confirming your selection before proceeding to checkout. For any questions before completing your purchase, please contact us.

What is your return policy?

We enforce a strict no-return policy. We encourage thorough examination of all product imagery and descriptions prior to purchase. For additional images or inquiries, please reach out to us before finalizing your order.

Why did I receive a Sale of Goods contract to sign after completing my purchase?

For the security and integrity of the transaction, we issue a Sale of Goods contract. This additional measure is taken to minimize fraudulent activities and confirm that the individual making the purchase is the legitimate buyer of our high-end merchandise.

• Your order will be dispatched via UPS or FedEx, ensuring reliable and prompt delivery. You will receive a tracking number to monitor your shipment's progress.

• All sales are final.We advise confirming your selection before proceeding to checkout. For any questions before completing your purchase, please contact us.

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