FAQ

Q: Can Caviar & Chèvre help me find specific Hermès or Chanel items?

A: We are delighted to assist you in sourcing Hermès or Chanel items. To begin the search, we require a 25% non-refundable deposit, which will be applied to your eventual purchase. Should we be unable to locate your desired item within 10 business days, your deposit will be refunded in full.

Q: Are the items sold at Caviar & Chèvre authentic?

A: At Caviar & Chèvre, authenticity is paramount. We guarantee a seamless and enjoyable shopping experience with the assurance that every item we offer has passed rigorous inspection by professional authenticators and includes an authenticity card. In the unlikely event that any item purchased from us is proven to be counterfeit by a verified authority, we promise a hassle-free return and a full refund.

Q: Are your products brand new or pre-loved?

A: The majority of our offerings are brand new and unused, presenting an array of pristine luxury items for your selection. We also feature a carefully chosen assortment of consignment and pre-loved products, each with its condition clearly detailed in the product description. Should you have any questions or need further clarification, we encourage you to contact us directly. Our team is here to assist you in making an informed choice.

Q: How can I get in touch with Caviar & Chèvre?

A: We are readily available to answer any questions or provide assistance. You can reach us through the following means:

• Email: contact@caviarandchevre.com
• Instagram: @caviarandchevre
• Live Chat: Available at the bottom right corner of our website.

Please visit our Contact section for more details.

Q: How do I make a purchase?

A: To secure an item, you may send us a direct message on our Instagram profile, proceed through the website's checkout system, or contact us via phone or text at 331-625-3340. You may also email us at contact@caviarandchevre.com or engage with our live chat service on the website.

Q: What payment options do you offer?

A: We welcome all major credit cards, with a service fee of 3% for card transactions and 3.5% for American Express.

To bypass these fees, you may opt for ACH or Wire bank transfer. Please use the discount code BANKPAY at checkout for bank transfers, and we will subsequently provide the required banking information. DO NOT use this discount code if using a credit card for purchase. If a credit card is used after applying this code, we will get in touch to address the payment discrepancy.

Q: Can I place an item on hold with a deposit?

A: You can reserve an item with a non-refundable deposit. Payment plan reminders will be sent for the remaining balance. The item will be shipped once the full payment has been received.

Q: Do you charge sales tax?

A: In compliance with legal requirements, we apply sales tax, automatically calculated based on the zip code of the shipping address and corresponding local tax laws.

Q: Is it possible to cancel my order?

A: All sales are final. We advise confirming your selection before proceeding to checkout. For any questions before completing your purchase, please contact us.

Q: What is your return policy?

A: We enforce a strict no-return policy. We encourage thorough examination of all product imagery and descriptions prior to purchase. For additional images or inquiries, please reach out to us before finalizing your order.

Q: Why did I receive a Sale of Goods contract to sign after completing my purchase?

A: For the security and integrity of the transaction, we issue a Sale of Goods contract. This additional measure is taken to minimize fraudulent activities and confirm that the individual making the purchase is the legitimate buyer of our high-end merchandise.

Q: What is the consignment process at Caviar and Chèvre?

A: To consign with us, you grant Caviar and Chèvre the exclusive right to sell your luxury items. We agree to use our best efforts to sell your items, with prices and terms determined mutually.

Q: How is the commission calculated?

A: You receive a predetermined percentage of the sales proceeds. The exact percentage is agreed upon in the contract, and payment is made within 10 business days of sale via bank transfer.

Q: Is there an authentication fee for consigned items?

A: Yes, there is a $150 authentication charge for each item, deducted from your commission. This fee covers the process of verifying the authenticity of your luxury items.

Q: What condition should my items be in for consignment?

A: We accept new or like-new items only. All accessories, including receipts and specific elements like straps and dustbags, must be provided. Items should not have any odors or repainting.

Q: Who covers the shipping costs for consigned items?

A: Shipping costs to Caviar and Chèvre are the consignor's responsibility. Items must be insured and properly packed for safe transit.

Q: What happens if my items don't sell?

A: Items not sold within 60 days can be returned at your expense. Early return requests are subject to a $500 fee to cover marketing efforts.

Q: What assurances do I have against loss or damage?

A: Caviar and Chèvre is responsible for loss or damage while items are under our control and maintains adequate insurance to cover these risks.

Q: Can I terminate the consignment agreement?

A: Yes, either party may terminate the agreement with 30 days written notice.

Q: How is my purchase shipped?

A: Your order will be dispatched via UPS or FedEx, ensuring reliable and prompt delivery. You will receive a tracking number to monitor your shipment's progress.

Q: Do you deliver to P.O. boxes?

A: To maintain the highest level of security, we do not ship to P.O. boxes.

Q: Can I have my order shipped to an address other than my billing address?

A: For security reasons, we require that all orders be shipped to the verified billing address associated with the payment method used.

Q: Is shipping insurance available for my items?

A: Yes, shipping insurance is available and highly recommended for added protection. Please request insurance at the time of purchase, and the associated cost will be included in your final invoice.

Q: Do you offer international shipping?

A: We do ship internationally, with the understanding that the buyer is responsible for all import duties, GST, VAT, customs fees, and any other applicable taxes. Please be aware that customs clearance can sometimes lead to delivery delays. Note that items made from exotic materials cannot be shipped outside the United States. We do not accept returns on international orders. Each international shipment will be provided with a tracking number, and insurance is available at an additional cost to the buyer.